This is the article if you have issue printing labels from V2
Before we get started, please ensure the V2 is working properly. If it is not turning on or the screen is acting weird, please contact our support team for hardware assistance.
- Long press the power button, then click Restart on the screen to reboot the device.
- Open the printer cover of the V2. Is the printing paper missing?
- Check if the printer labels are inserted correctly, as shown in the picture. Labels should be inserted counterclockwise. Pull out one or two labels and then close the printer cover.
- Navigate to Settings.
- Scroll down to the bottom and select "System"
- Select"Advanced"
- Select "SunmiPrinter"
- Click "Label Study". Note: If Select Printer Mode is "Normal Mode" not Label Mode, Please change the mode to label mode first.
- Click Label Study and it will print out several label automatically
Once the label setup is complete, please return to the article to continue the V2 setup, or place a test order to verify the V2 functionality.